FAQ
Frequently Asked Questions
Everything you need to know about hosiery and how to purchase on our website!
Where are Omero stockings made?
Omero hosiery is manufactured and packaged in Italy by PLUS srl and imported to Australia and New Zealand direct from Italy by Mellte Pty Ltd.
Who am I buying from?
Omero hosiery is provided to you by Mellte Pty Ltd of Sydney, Australia (ACN 68 100 237 090). Mellte is the exclusive distributor of Omero hosiery in Australia and New Zealand.
Can you deliver to somewhere other than Australia or New Zealand?
Mellte is only able to ship Omero hosiery to delivery addresses in Australia and New Zealand.
How do I contact you?
We welcome your feedback and suggestions. If you have any query whatsoever, please contact us by email to info@mellte.com, or by fax to (02) 9879 4115. We will endeavour to respond to your query within 1 working day.
How do I unsubscribe from your email list?
If you no longer wish to receive our occassional newsletter, you can unsubscribe at any time. Simply login, click "Your Account", then click "Newsletter", then click on "No" under "Subscribe to mailing list?", then click "Update". Otherwise contact us at info@mellte.com. If you have replied to a newsletter asking us to stop sending e-mails, and this has not happened, it may be because the e-mail address to which we are sending the e-mails is not the same as the address from which you sent the request from. Please check the address we are using and include this information in your email request to us.
What is your policy on refund / returns?
Please see the Terms and Conditions page.
How secure is it to purchase on your website?
Please see the Terms and Conditions page.
What is your privacy policy?
Please see the Terms and Conditions page.
How can I pay for my purchases?
Please see the Terms and Conditions page.
How do I care for my stockings?
Tips from our experts on how to care for your hosiery:
Putting your stockings on
We strongly recommend you wear cotton gloves when putting on your delicate sheer hosiery. The gloves will help to avoid snags and ladders from your fingernails.
Washing
Always use a hosiery bag in the washing machine. The washing bag will prevent your hosiery from becoming tangled in the wash which can lead to snags and unwanted stretching. Other lingerie will also benefit from being washed in a care bag but remember, never put your hosiery in a washing bag with a bra or garter belt as the hooks can snag the hosiery. We recommend a maximum of three pairs in a washing bag at a time.
See also our glossary of terms below for an explanation of the quality features of Omero that will extend the life of your hosiery. For example, Double-covered Lycra™ and 3D Lycra™ not only add divine softness, but also adds strength, durability and elasticity.
Can you explain some of the special words used on the website?
Here is a glossary of some of the words we use.
Collant
The Italian word for hosiery.
Denier
The terminology used to describe the weight of the yarn. The lower the denier the more sheer the appearance of the hosiery. Less than 10 denier is ultra-sheer, 10 to 20 denier is sheer, 25 – 40 denier is semi-opaque while over 40 denier is opaque in appearance. (Technically speaking, 10 denier means that 9,000 metres of yarn will weigh 10 grams.)
Double-covered Lycra®
Strong, soft & high quality. Lycra® yarn is used as the core for all horizontal rows (i.e. every other row). Two layers of nylon thread are wound round the Lycra® core in alternate directions. (Single covered only has one layer of nylon). Nylon yarn frequently wound more tightly than on single covered, which also makes the product stronger. Double covered Lycra® products are generally softer than single covered Lycra® as a better quality of nylon yarn,such as Meryl® is used to cover the Lycra®.
Fashion styles
Styles that are from an annual collection, that are only available throughout the specific year of manufacture.
Hosiery
General term for undergarments for the feet and legs that includes stockings, pantyhose, stay-ups and knee-hi.
Laundry care bag
A small, zipped, mesh bag used to protect underwear and hosiery during cleaning in a domestic washing machine.
Lycra® 3D
The best possible strength, stretch and recovery giving 'second skin' fit. Uniform in appearance and generally very soft. Lycra® is used in every knitting row, therefore every thread (both horizontal and vertical) has a Lycra® core (which can be single or double covered), giving stronger and better stretch and recovery characteristics. Due to all threads being identical in composition the appearance is more even. 3D products are generally softer to the touch as better quality nylon yarn is used to cover the Lycra®.
Meryl®
Nylon fibre noted for its softness.
Microfibre
The term microfibre is used to describe a nylon yarn that consist of a multitude of very fine filaments twisted to make a single yarn. The result is luxuriously soft to the touch with tremendous stretch and recovery properties.
Packaging Symbols
> “Meryl – Open your I” Guarantee of the high quality polyamide yarn used in manufacture.
> “Gruene Punkte” (Green Point) – Round dot with two arrows – the symbol of compliance with European recycling processes of packaging materials.
> “PCT” – Russian Health Ministry certification for importation into Russia.
> “Lycra” Guarantee of Lycra brand Elastane.
> “Fiducia nel tessile” certification guaranteeing the use of ecological dyestuffs conforming to Oeko-Test 100 standards.
Sheers
Semi-transparent, lightweight stockings, typically in un-patterned styles.
Sizing Chart
Determine your required size from your height and weight. There are sizing charts per style available with each product image, click on 'more images'.
Example:
Stay ups
Thigh-high stockings that are held up by silicon bands at the top. They do not require a suspender belt.
Stay-up bands
The decorative styling at the thigh on stay-up styles that incorporates the silicon bands.
Summer weights
6 to 40 denier hosiery
Thigh highs
Stay-ups or stockings. Traditional stockings are worn with a suspender belt.
Winter weights
50 to 150 denier hosiery.
If you have any further queries, please email us at info@mellte.com.